Please note our business hours are:
8:30am – 7:00pm EST
Monday – Friday
When ordering, please provide the following:
- Company and contact person names
- Telephone and fax numbers
- Shipping and billing addresses
- Product name, Manufacturer and type (i.e.: Wyermann Pilsner, whole kernel or milled)
- Quantity of product needed (number of bags)
- Date order needed on or by
- Shipping information (Liftgate, Pallet jack, Call first, …)
Receiving Bagged Malt
Before signing the shipment Bill of Lading, each bag and/ or pallet should be inspected. Look for torn or broken bags and ensure every bag and pallet is accounted for. You can reference the packing slip attached to each pallet or package.
- Rejection of any load must be made within FIFTEEN MINUTES (15) after trailer is spotted at customer’s dock; product becomes the customer’s responsibility if delayed beyond this standard.
- Customer will be billed back for any carrier detention charges billed to BSG beyond free-time. Drivers have been instructed to contact their dispatcher and BSG if delays extend beyond the limits specified in our carrier contract.
- Provide driver with specific instructions relating to warehouse unloading process within 15 minutes of driver check-in; notify driver of any unloading delays.
- Receive and sign paperwork from driver/carrier. Clearly note any discrepancies on delivery documents; driver must be given an opportunity to verify discrepancies and to notify dispatcher and BSG.
- Record seal number onto carrier documents and warehouse receiving document. If there is no seal, indicate on documents.
- Record visual appearance of the load or other appropriate description. Take pictures of any damaged loads and keep with receiving documents. Pictures and other receiving documentation are essential in claim resolution with carrier.
- Contact BSG immediately to review load condition and next steps if serious product or delivery issues exist (up to and including load rejection).
- If product quality problems exist, do not allow carrier/driver to depart from premises until disposition is agreed upon; inspection by 3rdparty may be arranged. Driver must call his dispatcher immediately.
- Unloading should be completed in a timely manner. Carriers generally charge detention for unloading delays in excess of two (2) hours; if this free time is consistently exceeded, BSG will bill back receiving warehouse for payment of the carrier’s detention expense.
If any problems arise:
- First, note how many bags were shorted, broken, or any other circumstances on the Bill of Lading before signing. Please take a photo.
- Then call BSG Customer Service within 48 hours to report, and we will explain how to submit the photo.
All grain suppliers do their utmost to provide a product that is insect free. However, once the product leaves the plant or warehouse it is beyond their control. We recommend the following:
- Inspect the malt area at regularly scheduled intervals. This is of particular importance when the room temperature is above 64 degrees F.
- Malt should be stored in a clean, cool, dry area and if at all possible, away from walls.
- To reduce the likelihood of insect activity, you may choose to fumigate periodically (Organic malt cannot be fumigated).
- For best results, we recommend using all milled products within 3 months and all whole kernel products within 6 months of receipt.
- Keep malt away from strong odors for extended periods of time
Please work with your sales manager on Special/Seasonal orders, and supply monthly projections to ensure adequate inventories.