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FAQ

How do I become a customer?

Visit our Become a Customer page to request an application.

How do I place an order?

If you are a current customer, contact your regional Customer Service Representative to place an order today! If you are not a customer, visit our Become a Customer page to request an application.

Customer Service

1-800-234-8191
519-843-1660
orders@bsgcanada.com

  • Darien Gopee – Technical Sales Manager – Toronto, Manitoba, East & Northern Ontario
  • Sylvain Gaboriau –  Technical Sales Manager – Eastern Region
  • Jarrett Woof – Sales Development Coordinator – Canada
  • Kacy Ambroz – Regional Sales Manager – Western Region

Packaging Team

When ordering, please provide the following:

  • Company and contact person names
  • Telephone and fax numbers
  • Shipping and billing addresses
  • Product name, Manufacturer and type (i.e.: Weyermann® Pilsner, whole kernel or milled)
  • Quantity of product needed (number of bags)
  • Date order needed on or by
  • Shipping information (Liftgate, Pallet jack, Call first, …)

NOTE: When ordering by email, we always reply to confirm receipt. If you send in an order and do not hear back from us within 24 hours, please resend your order or call us directly.

Customer Pickup Information for all BSG Warehouse Locations:

  • Hours: 10:00am – 4:00pm, Monday-Friday
  • 24 hour notice required

 

What are your hours of operation?

Customer Service Representatives and order processing are available from 8:00 AM to 7:00 PM EST Monday through Thursday, and from 8:00 AM to 5:00 PM EST Friday.

I need help with my Malt Order

Visit our Malt Ordering and/or Bulk Malt ordering pages for more information.

Warehouse locations

Customer Pickup Information for all BSG Warehouse Locations:

  • Hours: 10:00am – 4:00pm, Monday-Friday
  • 24 hour notice required

DELTA WAREHOUSE:
788 Caldew Street
Delta, British Columbia
V3M 5S2

CALGARY WAREHOUSE:
34 Highland Park Way NE
Airdrie, Alberta
T4A 2L5

GUELPH INGREDIENTS WAREHOUSE:
#4 – 65 Quarterman Rd.
Guelph, Ontario
N1C 0A8

GUELPH CANCRAFT FACILITY:
#4 – 35 Cooper Drive
Guelph, Ontario
N1C 0A4

SAINT-LAURENT WAREHOUSE:
6205 Cypihot Street
Saint-Laurent, Quebec
H4S 1R3

Special Order

Some items on our websites and in our catalogs are designated “special order” with an asterisk (*). These items may require extended lead times and minimum order quantities. Contact orders@bsgcanada.com for more information.

Holiday

BSG offices and warehouses are closed on the following Canadian holidays:

  • New Year’s Day (observed) January 3, 2022 – Monday
  • Family Day February 21, 2022 – Monday
  • Good Friday April 15, 2022 – Friday
  • Victoria Day / National Patriot’s Day May 23, 2022 – Monday
  • Jean Baptiste Day June 24, 2022 – Friday – Québec Only
  • Canada Day July 1, 2022 – Friday
  • Civic Day / B.C. Day August 1, 2022 – Monday – Except Québec
  • Labour Day September 5, 2022 – Monday
  • National Day for Truth and Reconciliation September 30, 2022 – Friday
  • Thanksgiving Day October 10, 2022 – Monday
  • Remembrance Day November 11, 2022 – Friday
  • Christmas Day (observed) December 23, 2022 – Friday
  • Boxing Day December 26, 2022 – Monday