Please request a BSG customer application by phone at 800-234-8191 or emailing us at orders@bsgcanada.com.
Customer Tips
- BSG’s customer service line is available Monday- Thursday from 8:00 AM – 7:00 PM EST, and from 8:00 AM – 5:00 PM EST on Friday.
- Please give our team sufficient time to process your order. Orders are shipped within 1-3 business days of being placed.
- Deliveries occur Monday through Friday. If you are closed any of these days, please let us know. BSG will not be responsible for any re-delivery fees.
- Let us know if you need a lift gate, pallet jack, delivery notification, etc. Some of these items will incur an additional charge.
- Delivery drivers are responsible for dropping off your products at your door or dock. If the driver brings your items inside your establishment for you, an additional Inside Delivery Charge will be assessed and billed to your BSG account.
- There is a small fee per wooden pallet shipped. We do not accept returned pallets for a refund.
- Prices are subject to change without notice.
- Be environmentally friendly and select electronic invoicing!
- BSG warehouses are closed on the following holidays:
- New Year’s Day
- Family Day
- Good Friday
- Victoria Day/National Patriote’s Day
- Jean Baptiste Day
- Canada Day
- Civic Day/B.C. Day
- Labour Day
- National Day for Truth and Reconciliation
- Thanksgiving Day
- Remembrance Day
- Christmas Day
- Boxing Day